Privacy Policy

1. Introduction and Scope

This Privacy Policy governs the collection, use, storage, disclosure, and protection of personal information by bj33 (referred to as "we," "us," "our," or the "Company") through our website, mobile-optimised platform, and all associated services (collectively, the "Platform"). By accessing or using the bj33 Platform, registering an account, or providing us with your personal information, you acknowledge that you have read, understood, and consent to the practices described in this Privacy Policy.

We are committed to protecting your privacy and ensuring that your personal data is handled responsibly, transparently, and in accordance with applicable data protection laws and regulations in Bangladesh. This Privacy Policy should be read in conjunction with our Terms and Conditions and Responsible Gaming Policy, which together form the complete legal framework governing your use of the bj33 Platform.

If you do not agree with any aspect of this Privacy Policy, you must not use our Platform or provide us with any personal information. We reserve the right to update or modify this Privacy Policy at any time without prior notice. Changes will be effective immediately upon posting, and the date of the most recent update will be indicated at the top of this document. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

2. Information We Collect

To provide you with a secure, personalised, and efficient gaming experience, we collect various types of information from our users. The categories of personal data we collect include:

2.1 Account Registration Information

When you register for a bj33 account, we collect personal identification information including your full legal name, date of birth, gender, residential address, mobile phone number, email address, and username. This information is necessary to create and maintain your account, verify your identity, comply with legal age restrictions, and communicate with you regarding your account activity.

2.2 Identity Verification Documents

To comply with regulatory requirements and prevent fraud, money laundering, and underage gambling, we may request copies of government-issued identification documents such as your National ID card, passport, or driving licence. We may also request proof of address documents such as utility bills, bank statements, or rental agreements. These documents are collected solely for verification purposes and are stored securely in accordance with data protection standards.

2.3 Financial and Payment Information

When you deposit funds into your bj33 account or request a withdrawal, we collect payment-related information including your bKash account number, Nagad mobile wallet number, Rocket account details, Upay credentials, or bank account information (account number, bank name, branch, and account holder name). We do not store full credit or debit card details; such transactions are processed through secure third-party payment gateways that comply with Payment Card Industry Data Security Standards (PCI DSS). We retain transaction history records including deposit amounts, withdrawal amounts, dates, times, and payment methods used.

2.4 Gaming Activity Data

We automatically collect information about your gaming activity on the bj33 Platform, including the games you play, bets placed, outcomes of bets, winnings, losses, bonuses claimed, promotional offers used, and betting patterns. This data helps us provide personalised game recommendations, detect unusual or suspicious activity, comply with regulatory requirements, and improve our services.

2.5 Technical and Device Information

When you access the bj33 Platform, we automatically collect certain technical information including your IP address, device type and model, operating system and version, browser type and version, screen resolution, internet service provider, referring website URL, pages visited, time spent on pages, clickstream data, and cookies and similar tracking technologies. This information helps us optimise the Platform for different devices, diagnose technical problems, prevent fraud and abuse, and analyse user behaviour to improve our services.

2.6 Communication Records

We retain records of all communications between you and bj33, including live chat transcripts, email correspondence, phone call recordings (where permitted by law and with your consent), and customer support tickets. These records are used to resolve disputes, improve customer service quality, and comply with legal obligations.

2.7 Marketing Preferences

We collect information about your marketing and communication preferences, including whether you have opted in to receive promotional emails, SMS messages, push notifications, or other marketing communications from bj33. You can update these preferences at any time through your account settings.

3. How We Use Your Information

bj33 uses your personal information for the following purposes:

3.1 Account Management and Service Provision

We use your information to create and maintain your account, process deposits and withdrawals, facilitate gameplay, track your betting history, manage bonuses and promotions, provide customer support, and communicate important account-related information such as password resets, security alerts, and policy updates.

3.2 Identity Verification and Compliance

We use your personal data to verify your identity, confirm your age (ensuring you are at least eighteen years old), prevent underage gambling, detect and prevent fraud, money laundering, and other illegal activities, comply with anti-money laundering (AML) and know-your-customer (KYC) regulations, respond to legal requests from law enforcement or regulatory authorities, and maintain the integrity and security of our Platform.

3.3 Personalisation and User Experience

We analyse your gaming activity and preferences to personalise your experience on the bj33 Platform by recommending games you might enjoy, tailoring promotional offers and bonuses to your interests, customising the user interface based on your device and preferences, and providing relevant content and notifications.

3.4 Marketing and Promotional Communications

With your consent, we use your contact information to send you promotional emails, SMS messages, or push notifications about new games, special offers, bonuses, tournaments, and other marketing materials. You can opt out of marketing communications at any time by adjusting your account settings, clicking the unsubscribe link in our emails, or contacting customer support.

3.5 Platform Improvement and Analytics

We use aggregated and anonymised data to analyse user behaviour, identify trends and patterns, improve game offerings and Platform functionality, conduct A/B testing to optimise user experience, develop new features and services, and generate statistical reports for internal business purposes.

3.6 Responsible Gaming and Player Protection

We monitor gaming activity to identify players who may be at risk of problem gambling, enforce deposit limits and self-exclusion requests, provide support resources and responsible gaming tools, and ensure compliance with our Responsible Gaming Policy.

4. Legal Basis for Processing Your Data

Under applicable data protection laws, we process your personal information based on one or more of the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contractual obligations to you under the Terms and Conditions, including providing gaming services, processing payments, and managing your account.
• Legal Obligation: Processing is required to comply with legal and regulatory obligations, such as age verification, anti-money laundering requirements, tax reporting, and responding to lawful requests from authorities.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security monitoring, platform improvement, and customer support, provided these interests do not override your fundamental rights and freedoms.
• Consent: Where required by law, we obtain your explicit consent before processing certain types of personal data or sending marketing communications. You have the right to withdraw your consent at any time.

5. Sharing and Disclosure of Your Information

bj33 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients in limited circumstances:

5.1 Payment Service Providers

We share necessary payment information with trusted third-party payment processors (bKash, Nagad, Rocket, Upay, banks, and payment gateways) to facilitate deposits and withdrawals. These providers are contractually obligated to protect your data and use it only for processing transactions on our behalf.

5.2 Game Providers and Software Vendors

We may share limited information with our game providers (such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe) to deliver game content, ensure fair play, and maintain game integrity. These providers have their own privacy policies and are responsible for protecting the data they receive.

5.3 Identity Verification and Fraud Prevention Services

We work with third-party identity verification, fraud detection, and risk management service providers to verify your identity, detect fraudulent activity, and protect against money laundering. These providers receive only the minimum data necessary to perform their services.

5.4 Customer Support Tools

We use third-party customer support and live chat software providers to manage customer inquiries and provide technical assistance. These providers may have access to your communications with us but are prohibited from using your data for any purpose other than providing support services.

5.5 Analytics and Marketing Platforms

We use third-party analytics tools (such as Google Analytics) and marketing platforms to analyse user behaviour, measure the effectiveness of our marketing campaigns, and improve our services. These tools may collect anonymised or pseudonymised data about your activity on the Platform.

5.6 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement agencies, regulatory bodies, courts, or other governmental authorities if required by law, in response to a valid legal request, to protect our legal rights, to prevent fraud or illegal activity, or to comply with our regulatory obligations.

5.7 Business Transfers

In the event of a merger, acquisition, sale of assets, or other corporate restructuring, your personal information may be transferred to the acquiring entity. We will notify you of any such transfer and inform you of your rights regarding your data.

6. Data Security and Protection

bj33 takes the security of your personal information extremely seriously. We implement robust technical, organisational, and administrative security measures to protect your data from unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All sensitive data transmitted between your device and our servers is protected using 256-bit SSL/TLS encryption. Passwords are hashed and salted using industry-standard cryptographic algorithms.
• Secure Data Storage: Personal information is stored on secure servers located in access-controlled data centres with fire suppression systems, backup power supplies, and 24/7 monitoring.
• Access Controls: Access to personal data is restricted to authorised employees and contractors who require it to perform their job functions. All personnel with access to personal data are subject to strict confidentiality obligations.
• Regular Security Audits: We conduct regular security audits, vulnerability assessments, and penetration testing to identify and address potential security weaknesses.
• Incident Response: We maintain an incident response plan to quickly detect, respond to, and mitigate any data breaches or security incidents.
• Secure Payment Processing: All payment transactions are processed through PCI DSS-compliant payment gateways. We do not store full credit or debit card numbers on our servers.

While we employ industry-best practices to protect your information, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorised access to your account.

7. Data Retention

bj33 retains your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, enforce our agreements, and protect our legal rights. Specific retention periods vary depending on the type of information and the purpose for which it was collected:

• Account Information: Retained for the duration of your active account and for up to seven years after account closure to comply with financial record-keeping requirements and resolve any disputes.
• Identity Verification Documents: Retained for the duration of your account and for up to seven years after account closure as required by anti-money laundering regulations.
• Transaction Records: Retained for at least seven years to comply with tax and financial reporting obligations.
• Communication Records: Retained for up to three years to resolve disputes and improve customer service quality.
• Marketing Data: Retained until you withdraw your consent or request deletion, or for up to two years of inactivity, whichever comes first.

When personal information is no longer needed, we securely delete or anonymise it in accordance with our data retention and destruction policies. In some cases, we may retain anonymised or aggregated data for statistical and analytical purposes indefinitely.

8. Your Privacy Rights

Under applicable data protection laws, you have certain rights regarding your personal information. These rights include:

• Right of Access: You have the right to request a copy of the personal information we hold about you and to receive information about how we process it.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Erasure: In certain circumstances, you have the right to request deletion of your personal information, subject to legal and regulatory retention requirements.
• Right to Restrict Processing: You have the right to request that we restrict processing of your personal information in certain circumstances, such as while we verify the accuracy of your data.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another data controller.
• Right to Object: You have the right to object to processing of your personal information based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] or through our live chat support. We will respond to your request within thirty days. Please note that some rights may be subject to limitations based on legal requirements or our legitimate interests.

9. Cookies and Tracking Technologies

bj33 uses cookies, web beacons, and similar tracking technologies to enhance your experience on our Platform, analyse user behaviour, and deliver personalised content and advertisements. Cookies are small text files stored on your device that allow us to recognise you on subsequent visits.

We use the following types of cookies: essential cookies (required for Platform functionality), performance cookies (to analyse how you use the Platform), functional cookies (to remember your preferences), and marketing cookies (to deliver relevant advertisements). You can control cookie settings through your browser preferences, but disabling certain cookies may affect Platform functionality.

10. International Data Transfers

While bj33 primarily operates in Bangladesh, some of our service providers and data processors may be located in other countries. When we transfer your personal information internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws. These safeguards may include standard contractual clauses, adequacy decisions, or other legally recognised transfer mechanisms.

11. Children's Privacy

The bj33 Platform is strictly intended for individuals aged eighteen years and above. We do not knowingly collect personal information from individuals under the age of eighteen. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete that information and close any associated accounts. Parents or guardians who believe their child has provided us with personal information should contact us immediately.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify you by posting a prominent notice on our Platform, sending an email to your registered email address, or through other appropriate communication channels. Your continued use of the Platform after any changes constitutes acceptance of the revised Privacy Policy.

13. Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy or our data protection practices, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 through the bj33 Platform
• Data Protection Officer: For specific privacy-related inquiries, you may request to speak with our Data Protection Officer through any of the above channels

We are committed to resolving any privacy concerns promptly and fairly. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in Bangladesh.